Get answers to some of our most common questions.
What is FANCHEST?
FANCHEST is the Ultimate Gift for Sports Fans. Period. Choose your favorite team (or theirs) and we'll deliver premium, curated products right to your doorstep. Our mission is pretty straightforward... to deliver the perfect gift for sports fans.
Each core, adult FANCHEST includes 4 products. Every product has a unique story as to why it was chosen for the chest. We've meticulously curated and reviewed hundreds of products to select the perfect combination of staple items for the sports fan in your life.
How do I cancel/change my order?
If you need to cancel/edit your FANCHEST order, please contact Customer Service at email@example.com and we will do our best to accommodate your request.
Can’t log into my FANCHEST account
Having trouble logging into your account? Reset your FANCHEST password here:
Still having trouble? Try these steps:
-Try using a different browser
-If on a mobile device, switch to a desktop computer
-If on a desktop computer, try clearing your computer’s cache and cookies, restart, then try the password recovery link again
Where is my team?
Don't see your team?
We do hope to add many more teams soon so be sure to sign up for our emails and we can notify you of any new team launches!
Can I add a gift note to my order?
Gift Notes can only be added to an order during the check-out process. Gift notes cannot be added to orders after the order has already been placed.
Once you have added a FANCHEST to your cart, click on "IS THIS A GIFT" and select "YES", then type your message and click "SECURE CHECKOUT":
Multiple FANCHESTs on the same order
When ordering multiple FANCHESTs of the same team on one order, you will receive all of the same products in each chest. We come out with new versions (new gear, new merchandise) every 6 months, in APRIL and OCTOBER.
What is a Golden Ticket?
A Golden Ticket is similar to a scratch-off lottery ticket, giving fans the chance to win game tickets, signed memorabilia and more!
*Please note, if your golden ticket says any of the following prizes (BALLIN, CHA-CHING, #WINNING, WOOP WOOP) please email us at firstname.lastname@example.org with the 5-digit code on the front of your ticket.
*If your Golden Ticket says CRUSHIN, YAHTZEE, C-YA or OH YEAH or any other discount code, there is no need to email us. Simply use the discount code on your ticket on a future FANCHEST order.
What is included in my FANCHEST?
The pictures that we put on the site are a mix of items that we have sent out in previous FANCHESTs, current items, and items we are going to put in our upcoming FANCHESTs – they are NOT a direct indication of what you WILL receive. If you would like to know what’s in your chest or retail values, feel free to reach out to us first. Thanks!
Do your shirts run true to size?
Our shirts tend to run a bit small, so if you're in between sizes, order a size up.
Is FANCHEST a subscription or a one-time buy?
FANCHEST is NOT a subscription and currently just a one-time buy. No Commitments, No Subscriptions.
Will I receive the exact items I see on your site?
The hat you see in the image may or may not be the exact design you receive, but they all are from premium brands and hand selected by our team of experts. Rest assured, each box is packed with premium apparel and gear and is money-back guaranteed. Our only intention is to put smiles on the faces of people unboxing our chests! If you would like to know what’s in your chest or retail values, feel free to reach out to us first. Thanks!
Continental US Shipping Options
1) FedEx (5-8 Business Days) FREE!
2) USPS Priority Mail (2-4 Business Days) $9.99. Once your order is placed, the shipping label will take 24 hours to print (for orders placed prior to 1pm). Orders take 1-2 business days to process prior to shipping.
3) 2 Business Day Shipping (If ordered before 1pm EST) $18.99. Orders take 1-2 business days to process prior to shipping. All orders must be placed by 1 pm EST ON BUSINESS DAYS. Does not include weekend delivery. Weekends do not count as business days.
4) Overnight Business Day Shipping (If ordered before 1pm EST) $29.99. It takes 12-24 hours after the label is printed to ship. All orders must be placed by 1 pm EST ON BUSINESS DAYS. Does not include weekend delivery.
Overnight /2-Day is not available for PO Boxes
*When using PayPal to pay for your order, your package will automatically send to the shipping address on your PayPal account.
*APO/FPO/DPO ships with FedEx Smart Post in 5-8 business days.
Canada Shipping Option
We offer 1 method of shipping to Canada:
*ALL PRICES LISTED IN USD
$19.95 (6-12 business day delivery). Orders take 1-2 business days to process. THERE IS NO EXPEDITED SHIPPING OPTION TO CANADA.
Alaska / Hawaii Shipping Option
We offer two shipping methods for Alaska and Hawaii:
1) 8-15 business days is FREE!
2) 2-4 business days for $29.00 USPS shipping (1-2 business days order to process the order)
Can I change the shipping address on my order?
Once an order has been placed, shipping information cannot be edited.
How long will it take for my FANCHEST to ship (US only)?
Typically it takes 1-2 business days for the shipping label to process and print. This does NOT include PRE-ORDERS. It then takes an additional 24 hours (48 total hours after the order was placed) for the chest to be prepared and set for shipment. As soon as it ships, the shipping carrier will send a tracking email with estimated arrival date. You should also see tracking information on your FANCHEST account, once it becomes available. It will then take 5-8 Business Days (will not ship on Saturday and Sunday) to arrive to the recipient.
For example, if the order was placed on a Thursday, the shipping label will only print the following Monday and if the order was placed on a Friday, the shipping label will only print the following Tuesday.
When will my Pre-order FANCHEST ship?
Pre-order FANCHESTs will ship on the date directly below your order. See below for an example.
Why is my order unfulfilled?
If your order says it is unfulfilled, this indicates that it hasn't shipped yet, most likely due to our warehouse waiting to receive one or more of the items included in your FANCHEST.
My package was delivered but it isn't here.
Your package is being shipped via FedEx Smart Post and being delivered by your local postal carrier. If your tracking information says "delivered" but you do not have your FANCHEST, please first contact your local post office to see if they are holding it for you. After you have spoken with your local post office, if they do not have your package, please email us at email@example.com with your 5-digit order number.
My order is delayed - why?
If you ordered multiple chests and one of them is on pre-order or back-order, this will prevent the other chest(s) from shipping out because they are all set to ship out in one order. If you would like us to split the shipments so that you receive the "ready to ship" chests earlier than the back-order/pre-order chest(s) then please contact us to do so at firstname.lastname@example.org.
How do I track my order?
You can track your FANCHEST order by logging into your FANCHEST account and clicking on your order number in your account. If you are having trouble locating your order, please contact email@example.com with your 5-digit order number.
My FANCHEST hasn't arrived
For any inquiries as to where your FANCHEST may be, please contact firstname.lastname@example.org and we will address your questions ASAP. When contacting customer service, please include your 6-digit order number.
How do I apply a discount to my order?
On a DESKTOP COMPUTER: After you hit "Secure Checkout", on the following screen you can enter a discount code on the right side, right above the "Sub Total" of your order.
On a MOBILE DEVICE: After you have added a FANCHEST to your cart, at the top of the next screen where it reads "show order summary", click on the down arrow and add your discount code in the box that reads "gift card or discount code".
I have a pending charge on my account but I did not receive an email confirming a purchase. What should I do?
If you are seeing a pending charge from "fanchest.com" on your card please contact us so that we can verify whether or not an order has been placed. If we have verified that an order has NOT been placed by us but you still have a pending charge on your account, please contact your bank and ask them when they are going to release the funds back into your account. If you have any questions about this, feel free to call us at 888.271.9224.
Billing Zip Code Error
I tried to place an order but your site is telling me that my billing zip code does not match my shipping zip code, what should I do?
This means that our payment system is not recognizing the form of payment used to try and process this order. Please try a different payment method such as Paypal or Amazon Pay.
When will I be billed?
You will be billed directly following your FANCHEST purchase. This is not a recurring cost and you will only be billed once.
Refunds and Exchanges
We are happy to offer exchanges if the sizing doesn't fit and the tags are still intact. If for some reason you are dissatisfied with your FANCHEST, we can offer you a full refund. For an exchange or refund, please email our customer service team at email@example.com or call us at 888.271.9224. They will send over a prepaid shipping label to the email we have on file for an easy, care-free 60-day return per our policy. When contacting customer service, please include your order number.
What payment options do I have?
We accept all major credit cards, Amazon Pay and PayPal.
Can I change my billing information after I've placed an order?
No. We are not able to edit any billing information after an order is placed.
Prices in USD vs CAD
Although our prices are listed in USD, if you are paying for your FANCHEST with a Canadian (CAD) bank account, you will be charged in CAD.